Refund policy

At [zivlo.online], we want you to have a smooth and satisfying shopping experience. If you are not completely happy with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return, the item must:

Be unused, unworn, and in its original condition

Be returned in the original packaging with all tags intact

Have a valid proof of purchase (order ID or receipt)

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

You may request a return within [3 DAYS] of receiving your order.

Any return requests made after this period may not be accepted.

3. Refund Process & Timing

Once your return is received and inspected:

We will notify you about the approval or rejection of your refund

If approved, your refund will be processed within [24 hours]

The amount will be credited to your original payment method

Please note that it may take additional time for your bank or payment provider to reflect the refund.

4. Exchange Options

We offer exchanges for:

Defective or damaged products

Incorrect items received

If you would like to exchange an item, please contact us at [EMAIL ADDRESS] with your order details.

5. Damaged or Defective Products

If you receive a damaged, defective, or wrong product:

Share clear photos/videos as proof

We will arrange a replacement or full refund at no additional cost to you.

6. Non-Returnable Items

The following items are not eligible for return:

Items marked as “Final Sale” or “Non-returnable”

Personal care or hygiene products

Perishable goods (if applicable)

Gift cards or digital products

7. Return Shipping Costs

If the return is due to our error (wrong/damaged product), we will cover the return shipping cost

For all other returns, shipping costs may be borne by the customer

Shipping charges are non-refundable unless the return is due to our mistake.

8. How to Initiate a Return

To start a return, please contact us at:

📧 [EMAIL ADDRESS]

Include your order number and reason for return for faster processing.